How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Do you ship internationally?

No, we do not ship internationally. We currently only ship within United Kingdom.

Do you offer free shipping?

Shipping fees vary by location and order value. Shipping cost will be calculated at checkout.

What is your return policy?

Returns are accepted if you notify us within 14 days of receiving your order and return the goods within a further 14 days. Change-of-mind returns are at your own cost; courier collection for a large item costs £100, deducted from your refund. Items should be unused, in their original packaging where possible, and packed securely. Mattresses, mattress toppers and pillows must have an unbroken hygiene seal. Made-to-order items, special sizes and 6ft beds cannot be returned for a change of mind. Faulty or damaged items are collected free of charge. Refunds are issued within 14 days of receiving the goods, using the original payment method, including the standard original delivery cost. Read our full return policy.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See our policy page for details.

Can I cancel or change my order?

If you need to cancel or modify your order, please contact us as soon as possible at info@sleeepeasy.com. Orders that have already been processed may not be eligible for changes.