Terms of service

About these terms

This website is operated by Sleeepeasy Ltd, a company registered in England and Wales under company number 17348132, with its registered office at 128 City Road, London, EC1V 2NX, United Kingdom. In these terms, "we", "us" and "our" mean Sleeepeasy Ltd, and "you" means the person using this site or placing an order.

These terms, together with our Privacy policy, Shipping policy, Refund policy and Legal notice, set out the basis on which we sell to you. Please read them before you order. By using this site or placing an order you agree to them.

Nothing in these terms affects your statutory rights as a consumer. Where anything here conflicts with the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, those laws take precedence.

Who can order

You must be at least 18 and able to enter into a legally binding contract. We sell to consumers in mainland UK and Northern Ireland for personal or household use, not for commercial resale or export. If you are buying on behalf of a business, the cancellation rights below do not apply to you and separate terms can be agreed with us in writing.

You are responsible for keeping any account details you create secure, and for the accuracy of the information you give us. You may not transfer your account to anyone else.

Our products

We take care to describe and photograph our products accurately, but images are illustrative. Fabrics, finishes and colours can appear differently on different screens, and dimensions are approximate and may vary by up to 60mm. Where an exact measurement matters, please ask us before you order.

Full dimensions are given on every product page. Please check that the item will fit through your doorways, hallways, stairwells and any tight corners, not just the room it is going in.

We may change or discontinue products at any time, and may limit the quantity we sell to any one person. A change made after you have placed an order does not affect that order.

How a contract is formed

Your order is an offer to buy. We will send you an email acknowledging that we have received it, but that acknowledgement is not acceptance. The contract between us is formed when we send you an email confirming that your order has been dispatched, and it covers only the goods named in that confirmation.

We may decline an order, or cancel it after acceptance, if the goods are unavailable, if we identify a pricing or description error, if we cannot deliver to your address, or if we suspect fraud. If we do, we will tell you and refund any payment in full.

Prices and payment

The price is the one shown on the product page at the time you order, and is confirmed in your order confirmation. All prices shown are the total price you pay: nothing further is added at checkout, and standard delivery to mainland UK addresses is free.

Prices, discounts and promotions can change at any time, but a change after you have ordered does not affect your order. Where a promotional code carries its own conditions, those conditions apply alongside these terms.

If a price is obviously wrong and you could reasonably have recognised it as an error, we do not have to supply the goods at that price. We will contact you before doing anything, and you can confirm the order at the correct price or cancel it.

Payment is taken at the time of order through our payment providers. We never see or store your full card number.

Delivery

We deliver to mainland UK addresses and to Northern Ireland, free of charge. Full details of areas we cannot reach, lead times by product category, and how deliveries are arranged are in our Shipping policy, which forms part of these terms.

Delivery times are estimates. Where no date has been agreed, we will deliver within 30 days of the contract being formed, as the law requires. Goods become your responsibility once they are delivered to the address you gave us.

Cancellations, returns and refunds

You have 14 days from receiving your order to tell us you want to cancel, and a further 14 days to return the goods. You do not need to give a reason. Change-of-mind returns are at your own cost: contact us and we will arrange collection, which is £100 for a large item and deducted from your refund. If you would rather arrange the return yourself, email us and we will give you the address. We refund within 14 days of getting the goods back. Returns of faulty or damaged items are always free.

Sealed hygiene items, including mattresses, mattress toppers and pillows, can only be returned under this right if the hygiene seal is unbroken. Made-to-order items and special sizes are exempt from the change-of-mind right, and we will confirm that in writing before production begins. Neither exemption affects your rights if an item is faulty.

Our full Refund policy sets all of this out in detail and forms part of these terms.

Faulty goods

Under the Consumer Rights Act 2015 the goods we supply must be as described, fit for purpose and of satisfactory quality. If they are not, you have 30 days from delivery to reject them for a full refund. After 30 days you are entitled to a repair or replacement, and to a refund or price reduction if that does not put things right. You will never be charged for delivery, collection or redelivery of a faulty item.

Please tell us about damage or missing items within 7 days of delivery, with photographs of the item and the packaging, so we can settle a claim with the courier. Doing so helps us, but it does not limit the statutory rights above.

Our 12 month guarantee

In addition to your statutory rights, we guarantee every item for 12 months from the date of delivery against manufacturing defects in materials and workmanship. If a fault of that kind appears within 12 months, we will arrange a repair or a replacement at no cost to you, including collection and redelivery.

The guarantee does not cover fair wear and tear, damage caused by misuse, accident or neglect, damage caused by incorrect assembly or by an item being modified, drilled or altered after delivery, or the normal settlement of fillings and foams. It applies to the original purchaser and is not transferable.

This guarantee is in addition to, and does not affect, your rights under the Consumer Rights Act 2015 — including the right to reject faulty goods within 30 days and to claim for faults present at delivery for up to six years.

Our liability

We do not limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of your statutory rights in relation to the goods, or for anything else that cannot lawfully be limited or excluded.

Subject to that, we are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable, and we are not liable for business losses: we supply goods for domestic and private use, and if you use them for any commercial purpose we have no liability for lost profit, lost business or lost opportunity.

Where we install nothing and the goods are self-assembled, we are not liable for damage caused by incorrect assembly, misuse, or by an item being modified, drilled or altered after delivery.

Events outside our control

We are not liable for delay or failure to perform caused by something outside our reasonable control. If such an event occurs we will contact you as soon as we can and the delivery period will be extended by the length of the delay. If the delay is substantial you may cancel and we will refund you in full for goods not delivered.

Intellectual property

The design, text, graphics, photographs and layout of this site are owned by or licensed to Sleeepeasy Ltd and are protected by copyright and other intellectual property rights. You may view, download and print pages for your own personal use. You may not reproduce, republish, distribute, modify or use any part of the site for commercial purposes without our written permission.

Brand names and product names belonging to manufacturers whose goods we sell remain the property of their respective owners and are used here for identification only.

Acceptable use

You may use this site for lawful purposes only. You must not use it to break any law, to infringe anyone's rights, to harass or defame anyone, to transmit false or misleading information, to send spam or unsolicited advertising, or to impersonate anyone.

You must not upload or transmit viruses or malicious code, attempt to interfere with or circumvent the security of the site, collect or track other people's personal information, or use any robot, spider, scraper or automated tool to extract data from the site. We may suspend or withdraw access to the site if you breach this section.

Automated agents

If you use, allow or cause the deployment of software that takes autonomous or semi-autonomous action on your behalf (an "Agent") to interact with this site, that Agent must identify itself as an Agent in the user agent string of every request, must not conceal that it is an Agent or mimic human interaction patterns, must not complete or circumvent CAPTCHAs or other measures intended to distinguish computers from humans, must answer truthfully when asked whether it is human, and must not circumvent any measure we use to block, limit or control automated access. We may restrict automated access by technical means.

Third-party links and tools

Where this site links to another website, or gives you access to tools provided by third parties, we do so for information and convenience. We do not control those sites or tools, we provide access to them without warranty of any kind, and we are not responsible for their content, their products, or how they handle your personal information. Please read their terms and policies before using them.

Relationship with Shopify

This store is powered by Shopify, which enables us to provide this site and its services to you. Any sales and purchases you make here are made directly with Sleeepeasy Ltd. By using this site you acknowledge and agree that Shopify is not responsible for any aspect of any sale between you and Sleeepeasy Ltd, including any injury, damage or loss resulting from products purchased. You release Shopify and its affiliates from all claims, damages and liabilities arising from or related to your purchases and transactions with Sleeepeasy Ltd.

Privacy

All personal information we collect through this site is handled in accordance with our Privacy policy. Because the site is hosted by Shopify, some personal information is also processed by Shopify under its own privacy policy at shopify.com/legal/privacy. Our Privacy policy explains what we collect, our lawful basis for using it, who we share it with, and your rights.

Reviews and feedback

If you send us reviews, suggestions or other content, you grant us a worldwide, royalty-free licence to use, reproduce, publish and display it in connection with our business. You confirm that the content is yours to give, that it is not unlawful, abusive or defamatory, and that you have disclosed any payment or incentive you received for it. We may edit or remove content at our discretion but are under no obligation to monitor it.

Errors and omissions

Occasionally information on this site may contain typographical errors, inaccuracies or omissions relating to descriptions, prices, promotions, delivery charges or lead times. We reserve the right to correct any such error and to change or update information at any time without prior notice, including after you have submitted an order, subject to the pricing-error provisions above.

Changes to these terms

We may update these terms from time to time. The version in force is the one published on this page when you place your order, and changes do not apply retrospectively to orders already accepted. Please check this page before ordering again.

General

If any provision of these terms is found to be unlawful or unenforceable, the rest remain in force. If we do not insist that you perform an obligation, or delay in enforcing our rights, that does not mean we have waived them. You may not transfer your rights or obligations under these terms without our written consent; we may transfer ours, and will tell you if we do. These terms are between you and us, and no other person has any right to enforce them.

Complaints, governing law and disputes

If something has gone wrong, email info@sleeepeasy.com with your order number. We aim to acknowledge complaints within one working day and to resolve them within 14 days. If we cannot resolve it between us, you may be able to refer the matter to an alternative dispute resolution provider, or to take it to the courts.

These terms and any contract formed under them are governed by the law of England and Wales, and are subject to the non-exclusive jurisdiction of the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

Contact

Sleeepeasy Ltd
128 City Road, London, EC1V 2NX, United Kingdom
Registered in England and Wales, company number 17348132
info@sleeepeasy.com — we aim to reply within one working day.

Last updated: 3 August 2026.