Shipping policy

Where we deliver

We deliver to mainland UK addresses and to Northern Ireland.

We are unable to deliver to the Scottish Highlands and Islands, the Isle of Man, the Isle of Wight or the Channel Islands. If you place an order to one of these areas we will contact you and refund you in full.

Delivery cost

Delivery is free on every order, across our full range. There is no minimum spend, and there are no paid upgrades. Every order is delivered on our standard service.

Lead times by category are set out below. If you need something by a particular date, email us before you order and we will tell you honestly whether it is achievable.

Delivery to your room of choice

We deliver to the room of your choice, at no extra cost. Your order is brought into your home and placed in the room you want it in, rather than left at the door.

To make that work, please clear a route through to the room before we arrive, and make sure someone aged 18 or over is there to direct the delivery team and sign for the order. Our drivers are not able to assemble furniture, remove old furniture, or take away packaging.

Room of choice delivery depends on safe access. If a piece cannot be carried through safely, because of a tight stairwell or turn, or because the route is blocked or unsafe, we will place it in the nearest safe ground floor location and talk it through with you.

How long it takes

Orders are processed within 1-2 working days. Estimated delivery times from dispatch:

Mattresses and pillows - 5-10 working days
Bed frames, divan beds, bases and ottoman beds - 7-14 working days
Bedroom furniture - 7-14 working days
Sofas, sofa beds and day beds - 4-6 weeks

These are estimates, not guarantees. If your order is going to take longer than quoted we will contact you. Where no delivery date has been agreed, we will deliver within 30 days of your order as required by law.

Before your delivery arrives

Large furniture is bulky and heavy. Please check before ordering that the item will fit through your doorways, hallways, stairwells and any tight corners, and into the room it is going in. Full product dimensions are listed on every product page, and if you are unsure, email us before you order and we will check it with you.

Arranging your delivery

Our courier will contact you by text, phone or email to arrange a delivery slot. If you are not in when the courier arrives they will leave a card and attempt redelivery once, free of charge. If a second attempt also fails, or if the item cannot be brought into your property, the order may be returned to us. In that case we will refund you, less the cost of the failed deliveries.

Damaged or missing items

Please check your order on arrival. If anything arrives damaged, or an item is missing, contact us within 7 days of delivery at info@sleeepeasy.com with your order number and photographs of the damage and the packaging. We will arrange a repair, replacement or refund at no cost to you, and we will cover collection of the damaged item.

Your statutory rights under the Consumer Rights Act 2015 are not affected. You have 30 days from delivery to reject faulty goods for a full refund.

Changed your mind?

If you change your mind, you have 14 days from receiving your order to tell us, and a further 14 days to get the goods back to us. Change-of-mind returns are at your own cost: contact us and we will arrange collection, which is £100 for a large item and deducted from your refund. If you would rather arrange the return yourself, email us and we will give you the address. We refund within 14 days of receiving the item back. Items must be unused and in their original packaging. Returns of faulty or damaged items are always free.

Sealed hygiene items, including mattresses, mattress toppers and pillows, can only be returned under this change-of-mind right if the hygiene seal is unbroken. This does not affect your rights if the item is faulty. Full details are in our Refund Policy.

Cancelling or changing your order

If your order has not yet been dispatched, contact us as soon as possible at info@sleeepeasy.com and we will cancel or amend it at no cost. Once an item is with the courier we may not be able to stop it. In that case your right to cancel under the Consumer Contracts Regulations 2013 applies instead.