Refund policy

Changed your mind?

You have 14 days from the day you receive your order to tell us you would like to return it, and a further 14 days to get it back to us. You do not need to give a reason.

Change-of-mind returns are at your own cost. Email info@sleeepeasy.com with your order number and we will arrange collection. Our courier charges £100 for a large item and we deduct that from your refund, and we confirm the exact figure with you before anything is booked. Returns of faulty or damaged items are always collected free.

If you would rather arrange the return yourself, email us and we will give you the address to send it to. Please send the goods unused, in their original packaging, and packed well enough to survive the journey. A return you arrange is at your risk until it reaches us, so we would suggest a tracked and insured service. We may reduce your refund to reflect any loss in value caused by handling beyond what is needed to inspect the goods, or by damage in transit on a return you arranged yourself.

We will refund you within 14 days of receiving the goods back, to the same payment method you paid with, including the standard delivery cost of the original order.

Please keep the item in the condition you received it. You are welcome to inspect it as you would in a shop, but if the item is damaged or its value reduced by handling beyond that, we may reduce your refund to reflect it. Wherever possible please return items in their original packaging. If you no longer have it, tell us when you contact us and we will advise on how to pack it safely for collection.

Sealed hygiene items

Mattresses, mattress toppers and pillows are sealed for hygiene. They can be returned under the change of mind right above only if the hygiene seal is unbroken. If you receive a vacuum packed (rolled) mattress and think it may not be right for you, please do not open it, contact us first.

This does not affect your rights if an item is faulty. A faulty mattress can always be returned.

Made to order and special sizes

Special sizes, 6ft beds and any made to measure item are produced to your specification, so the 14 day change of mind right does not apply to them. We will confirm this in writing before your order goes into production. Your rights if the item arrives faulty are unaffected.

Damaged or faulty goods

Please check your order when it arrives. If anything is damaged or missing, email info@sleeepeasy.com within 7 days with your order number and photographs of the damage and the packaging. We will arrange a repair, replacement or refund at no cost to you, and we will cover collection.

Contacting us within 7 days helps us settle a transit damage claim with the courier, but it does not limit your legal rights:

You have 30 days from delivery to reject faulty goods for a full refund.
After 30 days you are entitled to a repair or replacement, and to a refund or price reduction if that does not put things right.
Faults present at delivery can be claimed for up to 6 years in England, Wales and Northern Ireland, and 5 years in Scotland.

You will never be charged delivery, collection or redelivery for a faulty item.

Damage caused after delivery

We cannot replace or refund an item that has been damaged through misuse, or that has been assembled, modified or drilled and then found unsuitable. Two things worth knowing:

Bed frames with a centre rail and support legs. Keep a 5mm gap between the support legs and the floor, and use a non slip pad or castor cup under each leg on wood or laminate flooring. Always lift the frame, never drag it, as dragging will collapse the centre rail.
Ottoman divan bases are designed to be used with a mattress and will not stay closed without one in place.

If we cannot get it into your home

Please measure before you order. Full dimensions are on every product page, and you will need to check doorways, hallways, stairwells and tight corners, not just the room it is going in.

If an item genuinely cannot be brought into your property, we will refund you less the actual cost of the delivery and collection. We will tell you that figure before we process the refund.

Cancelling before dispatch

If your order has not yet been dispatched, email info@sleeepeasy.com and we will cancel it in full at no cost.

Bed sizes

3ft / 90cm — Single
4ft / 120cm — Small Double
4ft 6in / 135cm — Double
5ft / 150cm — King Size, sometimes labelled Queen
6ft / 180cm — Super King

Dimensions are approximate and may vary by up to 60mm. King and Queen labelling varies by country of manufacture. If you are unsure, ask us before ordering.